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Privacy and Cookie Policy

This privacy policy sets out how velbike.com will store and use information relating to you.
Vel Bike is a trademark owned and operated by Sigma Sports Limited.

All data obtained is controlled and managed by Sigma Sports, the data controller, in accordance with the following privacy policy.

This privacy policy sets out how we will store and use information relating to you. Whether you are shopping or browsing, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us on dataprotection@sigmasports.com.

Your information

When you register a product with us, you’ll need to provide consent for us to process your information so that we can keep your details on file. This consent is our legal basis for processing.

Name and contact details will be used:

  • To contact you with warranty information
  • To send you marketing emails (only if you've signed up/opted-in)
  • For fraud prevention

Sharing your information

We will never sell, distribute or lease your data to any third party.

Email marketing

If you choose to opt-in to receiving marketing emails from us, we’ll send you the latest updates on products, offers, our initiatives and events.

In order to receive emails from us, you only need to provide us with your email address.

You can opt-out of receiving marketing emails from us at any time by:

  • Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
  • Contacting our customer care team

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.

Cookies

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website and will store some information about your preferences or past actions.

When you first land on our website, we’ll show you a message to let you know that we use cookies and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

Retaining your information

We will keep your personal information for as long as you have a customer account with us.

We encourage you to keep your information up-to-date and you can do this easily at any time by contacting us.

Your rights

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.

Countries outside of the European Union

In order to fulfil international orders, some data will be passed on to companies within our delivery network who operate outside of the European Economic Area. As with all of our data transfer, this is carried out in a secure way and only the information needed to fulfil your order (e.g. name, contact details, postal address) will be provided.

Changes to our privacy policy

From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy but rest assured that if any significant changes are made, we will let you know. If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above.

We also encourage you to contact us at dataprotection@sigmasports.com.

Terms & Conditions

Thank you for visiting velbike.com. By entering the Vel Bike website you agree to abide by the Terms and Conditions of use. 
When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these Terms and Conditions.

These Terms and Conditions apply to all users (including casual browsers) whether or not the registration process has been completed. 

Confirming that you have read and understood both these Terms and Conditions and our Privacy and Cookie Policy is a requirement of the contract for the provision of our services, including email marketing.

Code of Conduct

You are responsible for anything which you transmit or receive to, from or via or post on our website.

We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly, we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.

You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users.

You are not permitted to transmit to, from or via or post on our website anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.

You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user. Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.

We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these Terms and Conditions. We will not be liable at all for doing this. We may record, preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.

Proprietary rights and licenses

All text, software, music, sound, photography, graphics, video, page layouts, design and other material that is contained on our website or is part of our services, is protected by our copyrights, trademarks, service marks, patents or other proprietary rights and laws.

We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the website and services and any data (including data obtained from you during the registration process) generated by users of the website and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

When you transmit or post any material to or on our website, you grant to us non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.

Advertisements and promotions

We may use our website or any of the services we provide or in any of the correspondence, we send to you, run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us. In the case of email marketing, we will only send promotional emails to you if you have provided express consent by opting-in through our website or in-store. Please refer to our Privacy and Cookie Policy for more information.

Disclaimer of warranties

  • Your use of the website and our services is at your sole risk. The website and services are provided on an as-is and as available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights;
  • To the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
  • No advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these Terms and Conditions.

Limitation of liability

To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these Terms and Conditions or other Terms and Conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.

You agree that in no event will our liability arising out of or in respect of these Terms and Conditions exceed £UK 100 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.

Suspension or termination

We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with our Terms and Conditions. However, there may be other reasons why we would suspend and/or terminate.

General

These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). Data and certain other information you provide is subject to the terms of our Privacy and Cookie Policy.

If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These Terms and Conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.